Terms & Conditions
Before any mobile booking is secured, a quote will be provided to you.
The total price quoted is for Stacey to travel to you at the location listed in the quote and includes travel and out-of-salon charges, and any other applicable surcharges (eg. early morning charge, public holiday surcharge, assistant wages, etc) charged at the discretion of Mirror Mirror. The price is calculated based on the location, ceremony time, and number of people in the booking. Should these or any other details change, the price may change accordingly. Please refer to 'Price variations' below for more details.
False lashes are included complimentary with every makeup application, and all skincare and makeup products required for a full face makeup application are supplied by Mirror Mirror. You are not required to supply any of your own products, and I do not accept your own products to ensure the highest possible standard of hygiene.
For wedding bookings, complimentary basic makeup (lipstick/gloss, mascara, blush) for flowergirls/junior bridesmaids is optional. Any additional makeup beyond the abovementioned basic application will incure a fee starting at $50 depending on the level of makeup application requested.
Any additional people added to your booking at any time following the issue of your invoice (including any people added on the day) can only be added at Stacey's discretion, and if added on the day, payment is required upfront by eftpos or cash.
Longevity of makeup
Stacey's qualifications and experience allow her to apply each person's makeup in such a way that it will last as long as possible, and Stacey will educate each person on the day, on how to best maintain your makeup application for longevity. Please note that factors out of Stacey's control, such as (but not limited to) extreme heat/humidity, excessively oily skin, and not following maintenance instructions, can reduce the longevity of your makeup. It is also important to remember that the face is a living, moving thing, and as such, makeup is never guaranteed to be infallible.
Every mobile makeup booking includes complimentary touch-up kits as a minimum (containing a small quantity of lipstick, a disposable lip wand, and oil blotting papers).
On the day, each person will receive one full makeup application. 30 minutes before the allotted finish time of your booking, minor makeup touch-ups and lipstick will be completed. Each person is expected to take reasonable care of their makeup application once completed, and major touch-ups and redoing makeup are not included in your booking.
Whilst Stacey is confident in the longevity of your makeup, you may wish to have her on hand for touch ups before and after the ceremony, during photos, and prior to entering the reception. This is an optional extra - please refer to your quote for pricing.
Mirror Mirror offers spray tanning using Naked Tan (2 hour tans) and Bella Bronze (1-8 hour tans).
Tanning is recommended 24-48 hours before your wedding.
If you choose to have your tan done at another salon, please do not tan your face. Tanning the face results in tan sitting on the pores and drying out the skin, and can therefore compromise the final makeup result.
Please refer to the Service Menu page of the website for the tanning service menu. Pricing can be viewed by following the Book Online links on the website.
Brows & facial waxing
Please ensure all facial waxing is done 3 or more days prior to your makeup application. Foundation will not stick evenly to freshly waxed skin and will compromise the final makeup result.
Please avoid having a lash lift or lash extensions.
Lash lifts make application of false lashes difficult and sometimes impossible; lash extensions may become damaged if false lashes are applied on top.
Skin preparation - lead up
Mirror Mirror offers a complimentary skin consult for every bride who books makeup with Mirror Mirror.
If you choose not to use this skin consult, please do not commence a new skincare routine within 12 weeks of your wedding/event, or make any other changes to your skin routine in this time without professional guidance.
A new skincare routine or the introduction of new products, can result in the skin 'purging' and takes time for the skin to re-adjust and show results (usually 6 to 12 weeks minimum).
Please do not have a facial or use any products like sheet masks etc. in the week leading up to your wedding.
Skin preparation - on the day
If you choose to do masks or facials the night before (this is strongly discouraged) please ensure all residue has been removed with a gentle exfoliant.
A gentle exfoliation the night before your makeup booking will ensure a smooth, fresh base.
On the day, everyone should follow their usual skincare routine (cleanser and moisturiser as a minimum). Please do not wear BB cream, mascara, or any other makeup products.
If anybody arrives wearing makeup, they will be asked to leave the makeup chair to wash their face while somebody else starts makeup, in order to avoid delays. Mirror Mirror will not take responsibility for makeup removal.
Hair preparation - on the day
Please ensure that hair has been washed the night before or morning of your booking, and is completely dry and free from any hair treatments and products.
Please wash hair by shampooing twice, and conditioning once.
Mirror Mirror, Stacey and any representatives accept no responsibility or liability for the final result, should anybody choose not to follow Mirror Mirror's instructions regarding tanning, waxing, lashes, skin and hair preparation.
Makeup trials are strongly recommended but are subject to extremely limited availability, particularly on peak trading days (Fridays and Saturdays).
Stacey suggests a trial 6 to 12 weeks before the wedding, ideally on the same day as your hair trial. A tan trial should also be done 2 days beforehand if you are tanning for the wedding.
Even if you have a specific makeup idea in mind, a trial is strongly recommended to make sure it's right for you and you're fully comfortable with it. It's also a great opportunity for you and Stacey to get to know each other, and may mean less time needed for makeup on the actual day of your wedding.
Trials are not limited to brides - mothers and bridesmaids are welcome, particularly if anybody has allergies or sensitivities, or anybody is feeling anxious or uncertain about having their makeup done. Again, this reduces time needed on the actual day, and also helps reduce stress on the day from those who are worried about having their makeup done.
Trials are available as a standard trial (1 hour, minimal changes/tweaks subject to time) and a deluxe trial (2 hours, maximum 2 makeup looks).
Should you choose not to have a trial, whilst all care will be taken, Mirror Mirror's artists will not be held responsible or liable in any way, if you are dissatisfied with any aspect of the service on or after your wedding day.
Schedule - before the day
Your initial quote will include a proposed schedule for the day, and important dates. Please take note of these when scheduling other wedding-related appointments.
Schedule - on the day
Please ensure that everybody has arrived, unpacked and settled in prior to Stacey arriving (this time will be noted in the schedule sent to you the month before the wedding) unless prior arrangements have been made and agreed to in writing. Should anybody arrive late, this may cause delays on the day, and Mirror Mirror accepts no responsibility for delays in this instance.
Start and finish times are provided to you about a month before your wedding. These times are not only to ensure your comfort and relaxation on the day, but also to ensure that your other vendors (hairstylist, photographer, videographer, wedding planner, wedding venue) are not delayed and/or compromised in completing their jobs.
Mirror Mirror's policy is to have all makeup finished:
- 1.5 hours before your ceremony;
- 1.5 hours before leaving to go to your ceremony; or
- 1.5 hours before your first look
whichever is earliest. A later finish time is not negotiable as this impacts the schedules of your other vendors.
There is no set order in which each person is completed, but Stacey recommends that the bride is third-last or second-last, and anybody not staying on site, or who has other jobs to do off-site, should be done towards the start.
Everybody will be completed in full with the exception of lipstick. About 30 minutes before your quoted finish time, Stacey will ask everybody to finish their lunch and brush teeth (if they wish), and will then complete final touch-ups and lipstick, before leaving you to enjoy the rest of your day. Normally your photographer will arrive around this time to take photos of your hair and makeup prep.
Stacey will work in with your hairstylist to ensure a smooth flow for everybody between hair and makeup, so that nobody is kept waiting.
A proposed schedule will be provided with your initial quote, but this schedule is subject to change and will be confirmed 5 weeks prior to your wedding.
If your wedding venue/wedding planner/photographer requires you to be finished makeup earlier than the quoted finish time, please get in touch as soon as possible so your schedule can be accommodated.
If you would specifically like your photographer and/or videographer to take hair and makeup prep shots, please ensure you hire your photographer/videographer to arrive at least 30 minutes before the allotted finish time. Mirror Mirror is only guaranteed on-site until the allotted finish time, and a fee may be payable if Mirror Mirror is asked to stay beyond the allotted finish time.
Lateness and delays
At the time of booking, you will be provided with an estimated start and finish time based on the details you've provided in your initial enquiry.
At the time of issuing your final invoice (5 weeks out from your booking) you will be given a confirmed start and finish time.
Your makeup start time is calculated based on your ceremony time, the number of people in your booking, and any limitations from your venue (for example the time that your venue allows you/us to access the venue).
Stacey will arrive on-site 15 minutes before your makeup start time to set up, and will start makeup at the quoted start time. If your makeup start time is not adhered to:
- you will be charged a rush fee of $100 per hour or part thereof (payable by eftpos on the day) if all makeups can still be completed in the allotted time frame, but are required to be completed faster; or
- your booking will be cancelled in part without refund (ie only the number of makeups that can still comfortably be completed in the remaining time will be completed).
Your allotted finish time will not be delayed by Mirror Mirror, as this heavily impacts your other wedding vendors (particularly your photographer).
Stacey will provide all of her own furniture (chair, table, lighting). Please ensure the room where hair and makeup is being done, is kept cool - a hot room, combined with hair dryers, hair tools, and everyone's body heat, will affect the final outcome of your hair and makeup.
Gabbinbar Homestead will allow access to the Bride's Retreat from 8.00am. If your ceremony time and number of people having makeup done, mean that makeup needs to start prior to 8.00am, a second makeup artist may be required (this will be arranged by Mirror Mirror) so as not to require a pre-8.00am start time.
Gabbinbar are very generous in providing your hair and makeup team with lunch and refreshments. Generally Stacey will work through lunch and eat at the end or at another suitable time, to prevent any delays on the day. But, if time allows, Stacey will stop and grab a bite to eat.
If you have not had a rehearsal prior to your wedding day, please note that Gabbinbar will allow a 30-minute window on the day (during hair and makeup) for a quick rehearsal. Please ensure this is scheduled before hair and makeup starts, or at another time that will not impact the hair and makeup schedule.
Please keep the console table closest to the window seat, free for your makeup artist.
Preston Peak Winery will require you to be at the Cellar Door 1 hour before your ceremony (30 minutes before guests are expected to start arriving), so Stacey will work to a schedule of having all makeup finished an hour and a half before you need to be at the Cellar Door.
Adora Downs will provide breakfast on the morning of your wedding. This breakfast is not provided in your room, so please ensure that everybody has eaten breakfast and is back at the room 15 minutes prior to Stacey's arrival time.
Hotels - please provide the Hotel front desk with Mirror Mirror's contact details and quoted arrival time, so that they can let Stacey up to your room without disturbing you.
Please ensure parking is available at your hotel. Alternatively, the cost of parking will be added to your final invoice.
How to secure your wedding date
All prices quoted are valid for 1 month, at which point your quoted pricing will expire. If you wish to proceed with a booking after the quote expiry date, please contact Mirror Mirror for an updated quote.
A quote will only be provided to you in the event that Mirror Mirror/Stacey is available on your wedding/event date. However, due to the volume of enquiries, Mirror Mirror operates on a first in first served basis, so your date can become unavailable at any time after your quote has been emailed to you. It is recommended that you action your quote as soon as possible.
To action your quote and secure your date, please pay your deposit as soon as possible by following the link provided in your quote. By following the link in your quote, you are notifying Mirror Mirror that you wish to proceed, and you have 5 business days to pay your deposit. If your deposit is not received within 5 business days, your date will be made available to others again.
Your deposit is deducted from the final balance of your invoice and is non-refundable under any circumstance.
Deposits are non-transferrable, but may be transferrable at the sole discretion of Mirror Mirror. Please refer to the Postponements policy for more information.
You will receive two emails to confirm that your booking is locked in with Mirror Mirror. Your booking is NOT secured with Mirror Mirror unless you have received these two emails.
Payment of the balance
Payment of the balance of your booking is due exactly 1 month before your booking date.
Payment by instalments and/or any part payments made 7 or more days prior to the payment due date will not be accepted. Should you pay your balance in full at the time of booking, or pay by instalments or make any part payments prior to the due date, these amounts will not be refundable under any circumstance.
Variations to terms
These terms and conditions are subject to change at any time, without notice. Payment of your deposit constitutes acceptance of all conditions outlined in this document and any subsequent changes.
Variations to pricing
Any quoted price for mobile services is valid for 1 month from the quote date, and applies to the quoted date, location, ceremony time and number of people. Any quote for in-salon services is subject to change in line with usual salon price fluctuations.
Prices may vary if any of the following circumstances change:
the number of people in the booking increases or decreases from the original quote
additional makeup artists are required or requested
an earlier start time is required or requested (early morning surcharge applies)
the date changes
the location changes
the day of the week changes from off-peak (Mon to Thu) to peak (Fri to Sun)
accommodation is required
any other circumstances change
Failure to comply with all terms and conditions may result in additional fees, which will be payable on the day.
Cancellations and replacements
Cancellations by you (entirely or in part) within 28 days of your booking date will not be refundable. However, the balance may be transferred to a later date and used as a credit for future services, at the sole discretion of Mirror Mirror.
Cancellations must be notified by completing a cancellation form. If a cancellation is received from a person other than the primary contact person, Mirror Mirror may request confirmation from the primary contact person before continuing with the cancellation.
If you notify Mirror Mirror of a cancellation via any other means than the cancellation form, you will be provided with a cancellation form to complete. If this cancellation form is not received back within 48 hours, your booking will be cancelled.
Mirror Mirror is not required to provide a refund if the reason for cancelling your booking is outside of Mirror Mirror's control, such as:
- if you change your mind
- if you insist on having a service provided in a particular way, against Mirror Mirror's advice
- if you fail to clearly explain your needs to Mirror Mirror
If, due to circumstances outside of Mirror Mirror's control, the makeup artist who has been booked for your wedding becomes unavailable on the date of your booking, Mirror Mirror will find a replacement and equivalently skilled and experienced makeup artist, at no additional cost to you.
Should you choose not to use the replacement makeup artist, this will be treated as a cancellation by you whereby any payments made will be non-refundable.
Postponements/transfers will only be permitted at the sole discretion of Mirror Mirror.
Postponement requests must be sent via email to email@example.com. If a postponement request is received from a person other than the primary contact person, Mirror Mirror may request confirmation from the primary contact person before continuing with the request.
If a postponement request is able to be actioned and approved, you will be provided with a Postponement confirmation form - this form must be completed for your booking to be transferred to the new date. If this form is not completed, your booking will remain at the originally booked date, and all terms and conditions will apply to your originally booked date.
Correspondence via email without a completed Postponement confirmation form does not constitute an approved postponement, and your booking will remain at the original date until the form is received by Mirror Mirror.
If a postponement request is approved and able to be actioned, no further payment is required - your booking will be moved to the new date at no charge, and your booking will not be subject to any other charges or price increases. Your booking will still be subject to Mirror Mirror's Price variation policy.
By postponing your booking, you agree to make your original booking date available to others.
Events beyond control
Neither party shall be liable to the other party for any loss caused by any failure to observe the terms and conditions of this agreement, where such failure is occasioned by causes beyond its reasonable control including but not limited to, by fire, flood, riot, strike, war, restrictions and prohibitions or any other actions by any government or semi government authorities.
By engaging Mirror Mirror, you grant permission to Mirror Mirror to use any images taken of you, either professional or by your makeup artist, and provide consent to use the images on social media, on our website and/or in any other marketing material.
You may opt out of this at the time of the service if you wish, by notifying Mirror Mirror by email.
Please note that we will never be the first to reveal your wedding photos on social media. We will always wait for you or your photographer to post first.
Refusal of service
Stacey or any MM representative may refuse to provide makeup services to anyone at any time at our sole discretion without refund, unless otherwise agreed. Reasons for refusal include, but are not limited to, intoxication, mistreatment of staff, compromised working conditions, unacceptable hygiene, breach of terms, lateness, and/or if anyone is showing signs of illness or contagious disease.
Illness and contagious diseases
All clients must directly and immediately upon presentation of symptoms, advise Mirror Mirror of any contagious, bacterial, viral or other illness, skin condition or eye condition prior to any makeup services commencing. This includes, but is not limited to, conjunctivitis, cysts, cold sores, herpes simplex, eye sties, open wounds or cuts, bacterial or viral skin infections or conditions, golden staph, or any other contagious illnesses or conditions.
Depending upon the condition, Mirror Mirror reserves the right to refuse services to an infectious client without refund, but importantly, Mirror Mirror must be informed so that precautions can be taken to protect products, brushes and tools from contamination.
If you do not inform us of such contagious conditions or illnesses, you may be required to compensate Mirror Mirror for any products, brushes and/or tools which may become, or are likely to become, contaminated as a result of your condition or illness.
If your artist is suffering from illness on the day of your booking, your artist will take all precautions to remain sanitary and non-contagious, or a replacement artist will be provided.
Mirror Mirror may modify these terms and conditions from time to time. Any and all changes to this Agreement will be posted on the Website and revisions will be indicated by date. You agree to be bound to any changes to this Agreement when you use Mirror Mirror's services after any such modification becomes effective. Mirror Mirror may also, in its discretion, choose to alert all users with whom it maintains email information of such modifications by means of an email to their most recently provided email address. It is therefore important that you regularly review this Agreement and keep your contact information current to ensure you are informed of changes. You agree that you will periodically check the Website for updates to this Agreement and you will read the messages sent to you to inform you of any changes. Modifications to this Agreement shall be effective after posting.
Mirror Mirror reserves the right at any time to modify or discontinue, temporarily or permanently, its Services (or any part thereof) with or without notice. You agree that Mirror Mirror shall not be liable to you or to any third party for any modification, suspension or discontinuance of these services.
Where permitted by law, you agree to defend, indemnify and hold Mirror Mirror, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, harmless from and against, any loss, damage, liability, claim or demand arising from your use of Mirror Mirror's services or products.