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Terms & Conditions

Terms & Conditions

 

Before any mobile makeup/hair booking is secured, a quote will be provided to you. 

The total price quoted is for Mirror Mirror's artist/s to come to you at the location listed in the quote and includes travel and out-of-salon charges, and any other applicable surcharges (eg. rarly morning charge, public holiday surcharge, etc) charged at the discretion of Mirror Mirror. The price is calculated based on the location, ceremony time, and number of people in the booking. Should these or any other details change, the price may change accordingly. Please refer to 'Price variations' below for more details. 

False lashes are included complimentary with every makeup application. 

For wedding bookings, complimentary basic makeup (lipstick/gloss, mascara, blush) for flowergirls/junior bridesmaids is optional. Any additional makeup beyond the abovementioned basic application will incure a fee starting at $50 depending on the level of makeup application requested. 

Any additional people added to your booking at any time following the issue of your invoice (including any people added on the day) can only be added at the discretion of your makeup artist, and if added on the day, payment is required upfront by cash or bank transfer. 

Longevity of makeup

Our artists are qualified to apply each person's makeup in such a way that it will last as long as possible, and our artists will educate you on how to best maintain your makeup application for longevity. Please note that factors out of your makeup artist's control, such as (but not limited to) extreme heat/humidity, excessively oily skin, and not following maintenance instructions, can reduce the longevity of your makeup.

Each MM Bridal Package includes complimentary touch-up kits as a minimum. 

Whilst we are confident in the longevity of your makeup, you may wish to have your artist on hand for touch ups before and after the ceremony, during photos, and prior to entering the reception. This is included in our All Inclusive package. 

Spray tanning

We offer spray tanning using Naked Tan (2 hour tans) and Bella Bronze (1-8 hour tans).

Please refer to our service menu for current tan pricing. 

We recommend tanning 1-2 days before your wedding, and this can be done in-salon or mobile (please contact us for current mobile pricing). 

If you choose to have your tan done at another salon, we ask that you do not tan your face. Tanning the face results in tan sitting on the pores and extremely dry skin, and can therefore compromise the final makeup result.

Brows & facial waxing

We ask that all facial waxing is done 3 or more days prior to your makeup application. Foundation will not stick evenly to freshly waxed skin and will compromise the final makeup result.

Lashes

We ask that you do not have a lash lift or lash extensions.

Lash lifts make application of false lashes difficult and sometimes impossible; lash extensions will become damaged if false lashes are applied on top. 

Skin preparation - lead up

We do not recommend commencing a new skincare routine within 12 weeks of your wedding/event. A new skincare routine or the introduction of new products, can result in the skin 'purging' and takes time for the skin to re-adjust and show results (usually 6 to 12 weeks minimum). 

Skin preparation - on the day

If you choose to do masks or facials the night before (we strongly recommend against this) please ensure all residue has been removed with a gentle exfoliant.

A gentle exfoliation the night before your makeup booking will ensure a smooth, fresh base. 

On the day, we ask everyone to please follow their usual skincare routine (cleanser and moisturiser as a minimum). Please do not wear BB cream, mascara, or any other makeup products. 

If anybody arrives wearing makeup, they will be asked to leave the makeup chair to wash their face while we continue with somebody else, in order to avoid delays. 

Hair preparation - on the day 

Please ensure that hair has been washed the night before or morning of your booking, and is completely dry and free from any hair treatments and products. 

Liability

Mirror Mirror and its artists accept no responsibility or liability for the final result, should anybody choose not to follow Mirror Mirror's instructions regarding tanning, waxing, lashes, skin and hair preparation.

Trials

Makeup trials are strongly recommended but are subject to extremely limited availability, particularly on peak trading days (Fridays and Saturdays). 

We recommend having your trial 6 to 12 weeks before the wedding, and coinciding it with your hair trial. A tan trial should also be done 2 days beforehand if you are tanning for the wedding. 

Even if you have a specific makeup idea in mind, we strongly recommend trialling it first to make sure it's right for you and you're fully comfortable with it. It's also a great opportunity for you and your artist to get to know each other, and eliminates the need for 'trial and error' time on your wedding day. 

Trials are not limited to brides - we welcome mothers and bridesmaids too, particularly if anybody has allergies or sensitivities, or anybody who is feeling nervous about having their makeup done. 

Trials are available as a standard trial (1 hour, minimal changes/tweaks subject to time) and a deluxe trial (2 hours, maximum 2 makeup looks) depending on your selected package. 

Should you choose not to have a trial, whilst all care will be taken, Mirror Mirror's artists will not be held responsible or liable in any way, if you are dissatisfied with any aspect of the service on or after your wedding day. 

Schedule - before the day

Your initial quote will include a proposed schedule of important dates. Please take note of these when scheduling other wedding-related appointments. 

Schedule - on the day 

Please ensure that everybody has arrived, unpacked and settled in prior to your makeup artist's arrival time (unless prior arrangements have been made and agreed to in writing). Should anybody arrive late, this may cause delays on the day, and Mirror Mirror accepts no responsibility for delays in this instance. 

We are very strict on start and finish times, not only for your comfort and relaxation on the day, but also to ensure that your other vendors (hairstylist, photographer, videographer, wedding planner, wedding venue) are not delayed and/or compromised in completing their jobs. 

Mirror Mirror's policy is to have all makeup, hair and touch ups along with any photos required by your photographer, completed 1.5 hours before needing to leave for your ceremony. We do not have a set order in which each person is completed, but we recommend that the bride is second-last or last, and anybody not staying on site, or who has other jobs to do off-site, should be done towards the start. 

Everybody will be completed in full with the exception of lipstick. About 30 minutes before your quoted finish time, your makeup artist will ask everybody to finish their lunch and brush teeth (if they wish), and will then complete final touch-ups and lipstick, before leaving you to enjoy the rest of your day. 

We will work in with your hairstylist to ensure a smooth flow for everybody between hair and makeup, so that nobody is kept waiting. 

If you are planning on stopping completely for lunch, please get in touch with us first to ensure this works with our proposed schedule. If time does not permit, we may ask to continue with makeup while others have their lunch. 

Our proposed schedule will be provided with your initial quote, but this schedule is subject to change and will be confirmed 1 month prior to your wedding. 

If your wedding venue/wedding planner/photographer requires you to be finished makeup earlier than our quoted finish time, please advise us of this as soon as possible. 

Venue specifics

Gabbinbar Homestead will allow access to the Bride's Retreat from 8.00am. If your wedding plans mean that we are required to start makeup prior to 8.00am, we may be required to appoint an additional makeup artist so as not to require a pre-8.00am start time. 

Gabbinbar are very generous in providing your hair and makeup team with lunch and refreshments. Generally our artists will work through lunch and eat at the end or at another suitable time, to prevent any details on the day. But, if time allows, we will stop and enjoy a lunch break with you.

If you have not had a rehearsal prior to your wedding day, please note that Gabbinbar will allow a 30-minute window on the day (during hair and makeup) for a quick rehearsal. If you're not having a rehearsal prior to the day, please let us know so that we can add this 30-minute window into our schedule and avoid delays on the day. 

We ask that you please keep the console table closes to the window seat, free for your makeup artist. 

Preston Peak Winery will require you to be at the Cellar Door 1 hour before your ceremony (30 minutes before guests begin to arrive), so we will work to a schedule of needing you to be ready an hour and a half before you need to be at the Cellar Door. 

Adora Downs will provide breakfast on the morning of your wedding. This breakfast is not provided in your room, so we ask that everybody has eaten breakfast and is back at the room 15 minutes prior to your makeup artist's arrival time. 

Hotels - please provide the Hotel front desk with your artist's name and quoted arrival time, so that they can let us up to your room without disturbing you.

Please ensure parking is available. Alternatively, the cost of parking will be added to your final invoice. 

Please check if your hotel has a high chair and plenty of natural light. If these are not accessible, your artist will bring additional equipment. 

How to secure your wedding date

A non-refundable deposit (equivalent to 50% of the total quoted cost) is required to be paid before the quote expiry date. The deposit is deducted from the final balance of your invoice. 

Deposits are non-transferrable, but may be transferrable at the discretion of Mirror Mirror. 

Should you wish to proceed with your quote after it has expired, please contact Mirror Mirror to confirm availability and obtain an updated quote. 

The makeup artist/s quoted are available at the time of preparing your quote. Should you wish to proceed with our quote, we recommend accepting the quote and paying the deposit as soon as possible before the expiry date, as our artists are available on a first-in, first-served basis. 

Your wedding date is NOT SECURED with Mirror Mirror until we have emailed an invoice to confirm receipt of your deposit. 

Variations to terms

These terms and conditions are subject to change at any time. Payment of your deposit constitutes acceptance of all conditions outlined in this document and any subsequent changes. 

Variations to pricing

Any quote for mobile makeup is valid for 1 month from the quote date, and applies to the quoted date, location, ceremony time and number of people. Any quote for in-salon services is subject to change in line with our usual salon price changes. 

Prices may vary if any of the following circumstances change:

  • the number of people in the booking increases or decreases from the original quote
  • additional makeup artists are required or requested
  • an earlier start time is required or requested (early morning surcharge applies)
  • the date changes
  • the location changes
  • accommodation is required
  • any other circumstances change

Failure to comply with all terms and conditions may result in additional fees, which will be payable on the day. 

Cancellations and replacements

Cancellations by you (entirely or in part) within 28 days of your booking date will not be refundable or transferrable. 

If, due to circumstances outside of Mirror Mirror's control, the makeup artist who has been booked for your wedding becomes unavailable on the date of your booking, Mirror Mirror will find a replacement and equivalently skilled and experienced makeup artist at no additional cost to you. 

Should you choose not to use our replacement makeup artist, this will be treated as a cancellation whereby your deposit and/or entire booking cost (if cancelled within 28 days) will be non-refundable. 

Social media

By engaging Mirror Mirror for makeup services, you grant permission to Mirror Mirror to use any images taken of you, either professional or by your makeup artist, and provide consent to use the images on social media, on our website and/or in any other marketing material.

You may opt out of this at the time of the service if you wish.

Please note that we will never be the first to reveal your wedding photos on social media. We will always wait for you or your photographer to post first. 

Refusal of service

We may refuse to provide makeup services to anyone at any time at our sole discretion without refund, unless otherwise agreed. Reasons for refusal include, but are not limited to, intoxication, mistreatment of staff, compromised working conditions, unacceptable hygiene, breach of terms, and/or lateness. 

Illness and contagious diseases

All clients must directly advise Mirror Mirror of any contagious, bacterial, viral or other illness, skin condition or eye condition prior to any makeup services commencing. This includes, but is not limited to, conjunctivitis, cysts, cold sores, herpes simplex, eye sties, open wounds or cuts, bacterial or viral skin infections or conditions, golden staph, or any other contagious illnesses or conditions.

Depending upon the condition, Mirror Mirror reserves the right to refuse services to an infectious client, but more importantly, Mirror Mirror must be informed so that precautions can be taken to protect products, brushes and tools from contamination. 

If you do not inform us of such contagious conditions or illnesses, you may be required to compensate Mirror Mirror for any products, brushes and/or tools which may become, or are likely to become, contaminated as a result of your condition or illness. 

If your artist is suffering from illness on the day of your booking, your artist will take all precautions to remain sanitary and non-contagious.